Case Manager's REST API

Our new REST API is an optional feature that provides a gateway for the automated creation of cases from information held in other sites or databases.

This enables automated case creation without anyone having to manually enter data into your system.

What can the API do?

• Add cases
• Update Custom Field values for existing cases
• Add case contacts
• Add case plain text documents
• Add case documents
• Create lookup-list values (such as Categories, Document subjects, etc) which can subsequently be used in conjunction with the other API actions.

What does it require?

In order to have this installed you'll need to:

• Purchase a dedicated license that can be assigned to the API.
• Organise for custom software to be written by a developer.

In layman's terms this software will securely 'feed' data from the site/database to your Case Manager database and monitor its success, all while adhering to the API's technical conventions.

How do I get it?

To find out more and to get it set up on your system, contact the Support team.

We will provide you with full technical documentation.