Tabs for custom fields

Custom fields are organised into sets that are accessed via custom fields tabs. You click a tab to display its set of custom fields.

Tabs are restricted to certain case categories. This restriction determines which tabs (and hence, which custom fields) are potentially available at a case.

Permissions at both the custom field and the custom fields tab level determine whether any particular user can actually view (and possibly change) a field.

See Custom fields overview for details.

An older video demonstration of creating custom tabs.