Case Flags List

A case flag is designed to send a clear signal that the case requires special attention

The case flag system is customisable and you can design different flags and flag colours. Flags can also be linked to certain case categories.

You can create new flags: setting their colour, whether they blink or not, their descriptions, details and their applicability to different case categories.

You can also customise existing flags.

To display, create or modify case flags select Lists > Other Lists from the main menu and select Case Flag from the List Type dropdown list:

Add case flags

1. Click the New icon at the top of the screen.
2. Add a flag description.
3. Enter a shortcut and code if desired.
4. Enter the flag's details.

5. Select the flag's colour.
6. Click the checkbox if you want the coloured rectangle to 'blink' on and off.
7. Either leave All categories checked or un-tick this box and select the categories from the Categories dropdown list to indicate where the flag will be available.
8. Click Save.

The case flags video demonstration includes flag creation instructions in its second part.