Case Manager licenses FAQ

When you purchase Case Manager licenses there are two ways that you can use them:

  • as concurrent licenses
  • These are a pool of licenses that are temporarily allocated to users.

  • as assigned licenses
  • These licenses are assigned to specific users.

You can create a mix of the two types of licenses. The total of the two types equals the total number of licenses that you have bought.

For example, you purchase 20 licenses, which gives you 20 concurrent licenses.

If you assign 9 of these to specific users, you now have 11 concurrent licenses in the pool.