Security settings
For more information about setting up for security generally, including passwords and user permissions, see Security.
This page summarises Case Manager's global security settings. You can customise these settings to suit your business processes and policies.
Note that the Forgotten Password feature can only be switched on from the web version of Case Manager.
Global security settings
To access the settings select Tools > Options from the main menu and click the Security tab.
After making changes click
A - Authentication settings
The first section covers the settings required to set up for Microsoft, MFA and Case Manager.
B - Password settings
All the password specifications and requirements are defined in the top part of the screen.
See Password settings for information about these, including best practice for maximising the risk of unauthorised logins.
C - Scheduled maintenance
You can schedule a maintenance window that logs all users off the system and allows maintenance activities.
See Scheduled maintenance for details.
D - Mobile timeout
This setting determines the mobile session timeout, i.e. the number of minutes the mobile app will be open without no activity before it automatically logs the current user out.
This provides security if the phone is lost or stolen, see Login security.
Login Sessions and Audit History
As part of our increased security and to protect against session hijacking, Case Manager now tracks the web login session. A new setting allows login sessions to be invalidated if the client IP address changes.
Another new setting also allows System Administrators to enable/disable the auditing log information of case manager users.
