Lab - Administration
The screenshots on this page do not all reflect the new web version yet.
As an administrator you'll need to be able to manage lists: add/delete users, companies, costs, etc
Although there many tasks involved in fully customising Case Manager for your business, most tasks will be somewhat similar to these.
Exercise 1
- Select Tools > Options from the main menu.
- Click the General tab if it is not already displayed.
- Enter the details specific to the company.
- Click Apply then close the window.
- Select Lists > Other Lists from the main menu and then select Office from the List Type dropdown list.
- Enter the details specific to the company. Click Save.
- Close the window.
This edits the company details that will be inserted via merge fields into documents like invoices, email signatures, etc. You were introduced to merge fields at Templates and merge fields and will learn more very soon at Document templates.
Exercise 2
- Select Lists > Employee List from the main menu .
- Click the New button then add details for a new employee (John Smith, if you are lacking inspiration).
- Click their Security Groups tab.
- Select System Administrator to make John an administrator and click Add >>.
- Click Save to save the new user account. This adds an new employee at the Employee List.
- On the Employee tab click Set Password and set a password.
You should delete this new user by selecting it in the list and clicking the Delete button . As the user hasn't yet interacted with the database, you will be permitted to do this.
Exercise 3
- Select Lists > Other Lists from the main menu and then select Activity from the List Type dropdown.
- Select Ergonomics from the dropdown the list next to Category.
- Click the New button . The new activity will automatically be linked to the Ergonomics category.
- Select the Activity tab. Assign a suitable description for the new ergonomic activity.
- Enter an hourly rate including tax (GST/VAT) suitable for your activity.
- Click Save and close the window.
You may recall from Contacts and cases that case contacts are actually linked to the case and may well be linked to more than one case. They are stored in the Company List.
Now you are going to enter a new company to your system.
Exercise 4
- Select Lists > Company List from the main menu .
- Click the New button.
- From the dropdown list select New Contact, Location and Company.
- Enter the details for a new company and the new contact.
- Click Save.
- Click the Company Settings tab to view invoicing options. Apply a premium or discount for this company.
- Click the Invoice Options tab. Tick the box next to Use the following company specific values. Select the terms Strictly 14 Days from the Terms dropdown list.
- Click Save and close the Company List window.
This covers most of the process you would follow when adding companies to your database and customising their billing process. We have not covered customising their invoices here.
You will find detailed information about contacts and the Company List in the rest of this site.
Exercise 5
- Select Lists > Other Lists from the main menu and then select Condition from the List Type dropdown
- Click the New button .
- Add the an appropriate condition for a patient's injury to the Description field.
- Click Save. Close the window.
Now there is a new condition that can be selected from the Condition dropdown list at the Case Details tab.
You probably realise that this is the same general process that you follow to add any new entry to the fields describing cases in Case Manager.
Exercise 6
- Select Lists > Other Lists from the main menu and then select Task Title from the List Type dropdown
- Click the New button .
- Add a new task title of your own, e.g. Worksite Assessment.
- Click Save. Close the window
Now there is a new title that can be used when creating tasks, which you learned about at Tasks and reminders.
To test this you could create a new task for your training case and confirm that the new title is one of the options in the task title dropdown list.
Exercise 7
- Select your training case from the Case List.
- Click the Case Details tab.
- Click the Other staff dropdown list.
- Locate the other employee and select the level of access you will enable (view or modify).
- Click OK.
You can also change who the case is assigned to using the Assign To dropdown list just above Other staff.
Exercise 8
- Select your training case from the Case List
- Click the Case Details tab.
- Enter a date to close the case in the Date closed field of the Referral section
- Select an outcome from the Outcome dropdown list.
- Check the box if the case is Completed.
- Since we will be using the case in the next exercise, do not save the changes (you may not be able to close it anyway if you have any unbilled costs left). To be sure uncheck the Completed box and clear the Date closed field.
Note that closed cases appear in blue and are usually excluded from the Case List.
To display both closed and open cases at the Case List, tick All Cases at the bottom of the Case List Criteria Filter tab.
Now you have used lists to add users, companies and costs. You can also edit your company details and close cases. It's time to learn about templates.
Next: Templates & Case Manager