Task management

We have seen that you can manage tasks at a case level via the case's Tasks tab.

You can also manage all tasks you are responsible for across multiple cases using your list of Tasks. This task management tool allows tasks to be sorted and filtered according to priority. Compared to searching for tasks in individual cases, this is much more efficient.

The grid in the top half of the Tasks window contains the list of tasks. When a task is selected, its details are displayed in the bottom half of the window or at the right.

You have a lot of control over the information displayed in this list.

There are two main ways to customise it:

1. filter the list by the status of tasks: current, overdue, etc
2. use the grid functions we have already seen in Understanding the grid to display, filter, sort and group the tasks displayed in the list

You can choose the task information you want displayed as columns. For example a consultant could manage their workload with:

• Due date
• Priority
• Task title (e.g. Progress Reports)
• Client company
• Status of the task
• % complete
• Reminder
• Mandatory

You can sort the tasks by the value in a column header to organise them according to different parameters. For example, you could sort by due date with the Date Due column heading.